Privacy Policy
Last updated: 11 July 2026
ONE80 (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, or purchase products from our online store. By using our website, you consent to the practices described in this policy. We handle all personal data in accordance with the applicable laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).
1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily provide when you interact with our store, including:
- Full name and contact details (email address, phone number).
- Billing and shipping addresses.
- Payment information processed through our secure payment gateways.
- Account login credentials, if you create an account.
- Order history and product preferences.
- Any messages or information you send when contacting customer support.
1.2 Information Collected Automatically
When you visit our website, certain data is collected automatically through cookies and similar technologies:
- IP address and approximate geographic location.
- Browser type, device type, and operating system.
- Pages visited, time spent on the site, and referral source.
- Shopping cart activity and interaction data.
2. How We Use Your Information
We use the information we collect for the following purposes:
| Purpose | Description |
|---|---|
| Order Processing | To process and fulfil your purchases, arrange delivery, and handle returns or refunds. |
| Communication | To send order confirmations, shipping updates, and respond to your enquiries. |
| Marketing | To send promotions, newsletters, and product updates (only with your consent). |
| Personalisation | To tailor product recommendations and improve your shopping experience. |
| Analytics | To analyse site performance, traffic, and customer behaviour. |
| Security | To detect, prevent, and address fraud or unauthorised activity. |
We never sell your personal data to third parties. We only share data with trusted service providers (such as payment processors and delivery partners) strictly as needed to provide our services.
3. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience. The main categories are:
| Cookie Type | Function |
|---|---|
| Essential | Required for core site functionality, such as cart and checkout. |
| Performance | Help us understand how visitors use the site. |
| Functional | Remember your preferences and settings. |
| Marketing | Deliver relevant advertising and measure campaign effectiveness. |
You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect site functionality.
4. Data Security
We implement industry-standard technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted during checkout.
- Secure, PCI-DSS compliant payment processing.
- Restricted internal access to personal data.
- Regular security reviews of our systems.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
5. Your Rights
Under applicable UAE data protection law, you have the following rights regarding your personal data:
- The right to access the personal data we hold about you.
- The right to correct inaccurate or incomplete information.
- The right to request deletion of your personal data.
- The right to withdraw consent for marketing communications at any time.
- The right to restrict or object to certain processing of your data.
- The right to request a copy of your data in a portable format.
To exercise any of these rights, please contact us using the details in Section 9. We will respond within a reasonable timeframe as required by law.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, including legal, accounting, and reporting obligations. Order records are typically retained for the period required under UAE commercial and tax regulations, after which they are securely deleted or anonymised.
7. Third-Party Links
Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party site before providing your personal information.
8. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements. Significant changes will be communicated by posting the revised policy on this page with an updated “Last updated” date. We encourage you to review this policy regularly.
9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
| Contact Channel | Details |
|---|---|
| info@theone80.com | |
| Website | www.theone80.com |
| Registered Location | United Arab Emirates |